1Scope
This policy covers Credit packs and subscriptions bought from Mikheil Chkhvirkia, identification number 62005029525, through wheel-swap.com. It forms part of the Terms of Service.
2Immediate delivery and the right of withdrawal
Credits are a digital service delivered immediately. At checkout you are asked to confirm that you want performance to begin at once and that you acknowledge losing any statutory right of withdrawal once Credits have been used. We record that confirmation with your order.
If you have not used any Credits from a purchase, you may cancel it within 14 days and receive a full refund, whatever the reason.
3Credit packs
We will refund where: you were charged more than once for the same order; payment succeeded but Credits were not added; the Service was unavailable for a prolonged period after Credits were automatically returned; or you have used no Credits and cancel within 14 days.
We may decline where: the Credits have been used; the request relates to dissatisfaction with the visual accuracy of a Result, which §4 of the Terms explains cannot be guaranteed; the request relates to a part that did not fit, which the Service never verifies; uploaded material breached the Terms; or we detect abuse or payment fraud.
Partly used packs are refunded pro rata for the unused Credits at the price actually paid per Credit, at our discretion.
4Subscriptions
- Cancel any time. Cancellation stops the next renewal. You keep access and your included Credits until the end of the cycle you have already paid for.
- No partial-month refunds for a cycle that has begun and in which Credits have been used, except where required by law or where we are at fault.
- Unused first cycle. If you cancel within 14 days of the first charge and have used no Credits in that cycle, we refund it in full.
- Price increases. If we raise the price of your plan, you may cancel before the increase takes effect and we will refund any cycle already charged at the new price.
- Included Credits have no cash value and are not refunded when unused at the end of a cycle.
5Failed Generations
Where a Generation fails for a technical reason on our side or our providers' side, or is rejected by our automatic quality check before you see it, the Credits are returned to your balance automatically. You do not need to ask, and this is not a refund of money.
6How to request a refund
Email mishikochkhvirkia@gmail.com with the email address on the account, the date and amount of the payment, and what went wrong. We will reply within 7 days and, where a refund is due, return it to the original payment method within 14 days of approving it. Your bank may take longer to show it.
7Chargebacks
Please contact us before disputing a charge with your bank — most problems are resolved faster directly. We may suspend an account with an unresolved chargeback until the dispute is settled.